About our privacy policy
Jyoti's Flavours cares deeply about your privacy. Therefore, we only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by Jyoti's Flavours. The starting date for the validity of these conditions is 1/6/2024, with the publishing of a new version the validity of all previous versions expires. This privacy policy describes which data about you is collected by us, what these data are used for, and with whom and under what conditions these data could potentially be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse, and what rights you have regarding the personal data you provide to us.
If you have any questions about our privacy policy, you can contact us at info@jyotisflavours.nl.
​About our data processing
Below you can read how we process your data, where we (have them) stored, which security techniques we use, and who can access the data.
​E-commerce Software
Our web store is developed using Wix software. Personal data that you provide to us for our services are shared with this party. Wix has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Based on the agreement we have entered into with them, Wix is obligated to take appropriate security measures. These security measures include the application of SSL encryption and a strong password policy. Wix uses cookies to collect technical information regarding your use of the software; no personal data are collected and/or stored. Wix reserves the right to share collected data within its own group in order to further improve the service.
​Web Hosting
We use web hosting and email services from TransIP. TransIP processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. TransIP has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. TransIP is obliged to confidentiality under the agreement.
We use the services of TransIP for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible, does not have access to our mailbox, and we treat all our email traffic confidentially.
​Payment processors
For the handling of a (part of the) payments in our online store, we use the platform of Wix Payments. Wix Payments processes your name, address, and place of residence details, and your payment details such as your bank account or credit card number. Wix Payments has taken appropriate technical and organizational measures to protect your personal data. Wix Payments reserves the right to use your information to further improve its services and, in that context, to share (anonymized) data with third parties. All of the above guarantees regarding the protection of your personal data also apply to the parts of Wix Payments' services for which they engage third parties. Wix Payments does not store your data longer than is allowed under legal terms.
​Reviews
We collect reviews through the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of services, for which we have given permission to WebwinkelKeur. All of the above-mentioned safeguards regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Shipping and Logistics
When you place an order with us, it is our task to have your package delivered to you. We use the services of MyParcel for executing the deliveries. For this purpose, it is necessary for us to share your name, address, and place of residence information with MyParcel. MyParcel only uses this information for the purpose of executing the agreement. In the event that MyParcel engages subcontractors, MyParcel also makes your information available to these parties.
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Billing and accounting
For the maintenance of our administration and accounting, we use the services of Twinfield. We share your name, address, and place of residence details and details regarding your order. These details are used for the administration of sales invoices. Your personal data is sent and stored securely. Twinfield is obliged to confidentiality and will treat your data confidentially. Twinfield does not use your personal data for purposes other than those described above.
Purpose of Data Processing
We use your data exclusively for the purpose of our service provision. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later moment - other than at your request, we will explicitly ask for your permission. Your data is not shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.
Automatically Collected Data
Data that is automatically collected by our website is processed with the goal of further improving our service provision. This data (for example, your IP address, web browser, and operating system) is not personal data.
Cooperation in Fiscal and Criminal Investigation
In certain cases, Jyoti's Flavours may be obliged, on the basis of a legal requirement, to share your data in connection with a governmental fiscal or criminal investigation. In such a case, we are forced to share your data, but we will resist within the limits that the law allows us.
Retention Periods
We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also consider this as a request to be forgotten. Based on applicable administrative obligations, we need to keep invoices with your (personal) data for the duration of the applicable term. However, employees will no longer have access to your client profile and documents we have produced in response to your assignment.
Your Rights
Under applicable Dutch and European legislation, you, as the data subject, have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke these rights. As a precaution to prevent misuse, we only send copies and copies of your data to your email address already known to us. If you wish to receive the data at a different email address or, for example, by post, we will ask you to legitimize yourself. We keep a record of handled requests, in the case of a forget request, we administer anonymized data. All copies and copies of data you receive in the machine-readable data format that we use within our systems. You always have the right to file a complaint with the Authority for Personal Data if you suspect that we are using your personal data in the wrong way.
Right of Access
You always have the right to view the data that we process, which pertains to your person or can be traced back to you. You can make a request to that effect via info@jyotisflavours.nl. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data under their control, mentioning the category under which we have stored this data.
Right to Rectification
You always have the right to have the data that we process, which pertains to your person or can be traced back to you, corrected. You can make a request to that effect via info@jyotisflavours.nl. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the email address known to us that the data has been adjusted.
Right to Restrict Processing
You always have the right to restrict the processing of data that we process pertaining to your person or that can be traced back to you. You can make a request to that effect via info@jyotisflavours.nl. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the email address known to us that the data will no longer be processed until you lift the restriction.
Right to Data Portability
You always have the right to have the data that we process, which pertains to your person or can be traced back to you, carried out by another party. You can make a request to that effect via info@jyotisflavours.nl. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed, or that have been processed on our behalf by other processors or third parties at the email address known to us. In such a case, we will likely no longer be able to continue the service provision, as the secure linking of data files can no longer be guaranteed.
Right of Objection and Other Rights
In certain cases, you have the right to object to the processing of your personal data by or on behalf of Jyoti's Flavours. If you object, we will immediately stop processing the data pending the settlement of your objection. If your objection is justified, we will make copies and/or copies of data that we process available to you and then cease processing permanently. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact us via info@jyotisflavours.nl.
Cookies
Through our website, cookies are placed by the American company Google, as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website. This processor may be required by applicable laws and regulations to disclose these data. We have not allowed Google to use the obtained analytics information for other Google services.
Third-party Cookies
In the event that software solutions from third parties use cookies, this is mentioned in this privacy statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected about you, we will notify you by email.